CASHLY GSM/WCDMA/LTE VoIP Gateways for Call Centers
• Overview
CASHLY VoIP GSM/WCDMA/LTE support to route VoIP calls to landline/mobile phone within the 2G/3G/4G mobile networks, provide a wide range of call cost-saving solutions for call centers, to increase answer rates from end users, and offer new effective operation methods for call centers.
• Solution
• Features
• Auto CLIP
Redirect call to original extension. CASHLY GSM/LTE VoIP Gateway automatically stores information about outgoing calls to the Auto CLIP routing table. When a person calls back, the call will be routed directly to the original extension (e.g. receptionist) that made the former mentioned outgoing call.
• SMS to Email
Allow users' email to receive the SMS of a GSM/LTE network. The SMS sent to the GSM/LTE ports will be received firstly by application of gateways and then forwarded to the pre-configured email address. Make users can receive the SMS through email.
• Email to SMS
Detect users email address automatically. Identify the pre-configured content and forward to the assigned users number by SMS. Widely used for Alarm (Government), Notice (Education), Register& Tracking (Online shop, Logistics), Code/Receipt (Bank password)
• Auto Dialing / IVR
High voice quality, High AI recognition rate
• AI Robot Interaction
Support mainstream Speech robot software, voice interaction via speech robot with artificial intelligence. Replace traditional phone seats, conversation with listeners in zero cost.
• Call to click / Click to call
Allow provider have various ways to access customer services, such as Whatsapp, Facebook, Telephone, Email, Apps and Online consulting. Help call centers to serve customers anytime and anywhere, raise working efficiency and eventually improve customer satisfaction.
• Benefits
Savings Call Costs
CASHLY GSM/WCDMA/LTE VoIP gateways give you the opportunity to avoid multiple interconnection fees charged between different operators and also avoid Local and national call charges when calls are made across different networks and operators, country wide.
Improve Answer Rates
CASHLY GSM/WCDMA/LTE VoIP gateways are easy to implement comparing to analog VoIP gateway and ISDN PRI gateway. As land lines can't change CLI once client applied landline service from their operator while ISDN PRI gateway has the same problem. With GSM/WCDMA/LTE VoIP gateways, client is easy to change their SIM cards and present different CLI to your customers, thus maximizing the opportunity to reach them directly and not consider as SPAM.
Improve customer experience
User SMSs for closer contact with customers with 2 minutes will improve customer experience a lot. CASHLY provides an easy integration with legacy systems through HTTP, HTTP API or SMPP.